FAQ’s

WHO IS RESPONSIBLE FOR THE CHILDREN DURING THE TRIP?
Each group has a group chief or leader which is responsible for the group if they are under 18 years old. All the children should bring a declaration of parental authorization. Group members older than 18 should bring a letter of consent to allow them free time out. Nevertheless, during most of the time, one official from Easy Sports Solutions will escort your group.

WHAT HAPPENS IF ONE OF THE MEMBERS GETS INJURED OR SICK?
Our team is ready to deal with minor situations and will have a quick reply according to the situation. For worse situations, in the case of the european economic areas countries, the only thing you need to obtain is the European Health Insurance Card (EHIC) as it provides the same treatment as someone native. Please remember that you may have to make some payment. Just rest assured that an Easy Sports Solutions member will always be there to help.

WHEN WILL ARRANGEMENTS BE CONFIRMED?
Depending on the destination, and time period, this will be generally 6 to 8 weeks prior departure. Small details can change a few days before departure.

HOW FAR IN ADVANCE SHOULD WE BOOK OUR TRIP?
Our experience tells us that the teams that start planning in advance, maybe 12 months, have better chances to get all they dreamed of. This happens because, obviously, the trip depends on transportation, hotels, sports complexes, clubs, among other circumstances so, the sooner you confirm the trip, the better prices we may get for your group.

CAN THE PAYMENT OF THE TRIP BE DONE BY CREDIT CARD?
No, the full payment of each installment should be done to our company on the dates previously agreed.

DOES GROUP SIZE AFFECT OUR TOUR COST?
Yes. There are benefits, like discounts, to larger groups.

DO THE FACILITIES MEET OUR LOCAL HEALTH AND SAFETY DEMANDS?
We only work with professionals so our partners, from bus companies, hotels and sports complexes are certified and according to all the recommendations in safety matters. We are also pleased to organize inspection visits, which might be very useful and help you to know us better.

DURING THE TOUR HOW DO WE KNOW WHERE TO GO AND WHAT TO DO?
We have a member from Easy Sports Solutions with your group all the time. You don’t need to worry about those details. Nevertheless, on the arrival, we have a first meeting where we deliver you an itinerary and, at each day breakfast, we might discuss a few adjustments for that day.

THE ABILITY OF MY GROUP LEVEL IS NOT OUTSTANDING…
We design each tour carefully so we pay massive attention to small details like the level of the teams. We just need to know the ability level of your group and we will be prepared. The training session with local clubs coaches are not a problem either as we choose them for their experience, quality and capability to adjust each session according to your needs.

WILL WE HAVE THE OPPORTUNITY TO WATCH A LIVE MATCH?
Normal packages include watching a live match but it may not be possible due to the calendar. If that specific event is not included in your group, just let us know and we will do our best to save the best spot for every single person of your group.

WHAT HAPPENS IF CHILDREN DON’T LIKE THE FOOD?
Our first concern is to assure that the food meets the needs of the group.
The hotels and complexes we work with are aware that children may have simple tastes. Our meal options may be pre-selected, and the hotel’s usually work in buffet style. We think that the food is part of the entire experience, but we can obviously adjust to any cultural needs, just let us know.